So often, I receive calls or WhatsApp messages from people asking me to simply tell them what I charge for my services. (Most often they do not even introduce themselves.)
I always respond to these requests in the following way:
It is critical for me to understand each client’s needs, circumstances and expectations BEFORE I simply give a price/rate.
CARING WITH HEART is a professional and personalised caring service.
I am a Registered Nurse and we have a Practise Number
We are a small business that focuses on the client and the best possible care.
We are not obsessed with numbers; but we are obsessed with real care and service.
We pride ourselves as a CARING business. One that responds to each client in a respectful, knowledgeable and appropriate way.
Assessing each situation and client, based on their healthcare needs, mental, physical and emotional as well as affordability is non-negotiable.
In order to provide the most appropriate care and the best -fit for a carer, we need to understand the client first.
We recognise that, the service we provide is an extremely personal one; and the circumstances often very vulnerable and stressful.
Families often do not understand how the caring system or process works, so this is a good time to explain the options.
Often there are many questions, and so the interaction provides an opportunity to engage with the client and their family and answer their questions
There is often fear, apprehension and many clients have had a bad experience or heard horror stories about caring. This provides an opportunity to reassure clients about the quality of carer, oversight and the professional back-up provided
It is therefore CRITICAL to gain insight into each individual circumstance first, to do a telephonic or on-site assessment AND THEN only to quote for the service.
This guarantees more ease, satisfaction and the best possible care from CARING WITH HEART.
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